Introduction
The privacy policy is an online document that makes sure a user’s online information is protected and it is not used for anything that intends them any harm. All the pointers given under our privacy policy are valid under the Information Technology Act, 2000. This document is updated from time to time by Trekooz for the betterment of the same. The current version of the privacy policy is updated on 5th November 2020
Declaration
Trekooz- Unit of Bractburd Food and Beverage [P] Ltd declares that we are not going to use any user information whatsoever in bad faith and/or sell the information to any third party under any condition. But if necessary and in case a legal notice is served to us in case of any legal matter, whatsoever it may be, we’re going to share the user information under the Right to Informations Act. Additionally, any legal issues will be sorted out in Delhi Court only as we’re a firm registered in Delhi.
Website Privacy
Our website is standing there for providing services to the users and in order to that, we may ask you for your information at times. We assure you that all the information that is gathered from you is being used for facilitation purposes only and not for any malicious activity. We do not encourage data leaks or any similar schemes, which is why your information will be kept protected and only be shared with the members of the company who are associated with the facilitation of service for the user only.
Website Data Collection
The website asks a user for personal information including email, name, phone number, along with a set of other sets of personal information. This information is necessary for the proper execution of the services that we’re facilitating.
Cookies Usage Policy
We use cookies on our website to improve user experience and enhance the load time for the users interacting with our website. You may opt-out of the same if you want to by disabling the cookies for our website using the web browsers that you use to visit our website.
Outbound Links to Third-Party Websites
We have outbound links added to our website which will take you to a third-party website which will be completely unrelated to us. We add these links after verifying that they are operating on the standard norms and that they host good content/service. But whatever you may incur onto a website other than ours is not our liability and in case of discrepancy, we cannot be held liable.
Grievance Officer
In the case of any discrepancy or query that you have regarding our privacy policy, please do follow up with our grievance officer on the given below information.
Kapil Chauhan
Founder and CEO, Trekooz
kapil@trekooz.com
Cancellation
No cancellations will be taken over call or whatsapp msg. Please reply to the email of payment receipt that you have received at the time of booking.
Booking amount is non-refundable.
Weekend Getaways – 1 Night / 2 Days or 2 Night / 3 Days
- Free Cancellation upto 45 days before the departure date
- 44 Days to 30 days of Departure date. 10% of total Trip cost along with the booking amount will be charged as cancellation fee.
- 29 Days to 20 Days of Departure date. 25% of the total trip cost along with the booking amount will be charged as a cancellation fee.
- 19 Days to 10 Days of Departure date. 50% of the total trip cost along with the booking amount will be charged as a cancellation fee.
- 10 Days to 6 Days of Departure date. 75% of the total trip cost will be charged as cancellation fee.
- 6 Days to Trip Departure date. 100% of the total trip cost will be charged as a cancellation fee.
- No Show . No refund.
Trips and Treks – 3 Night / 4 Days and above
- Free Cancellation upto 60 days before the departure date
- 59 Days to 45 days of Departure date. 10% of total Trip cost.
- 44 Days to 30 Days of Departure date. 25% of the total trip cost
- 29 Days to 15 Days of Departure date. 50% of the total trip cost.
- 15 Days to 8 Days of Departure date. 75% of the total trip cost.
- 7 Days to Trip Departure date. 100% of the total trip cost.
- No Show . No refund.
Independent Tours – Domestic
- Free Cancellation upto 60 days before the departure date. Land Package only, flights as per the operator’s cancellation policy
- 59 Days to 45 days of Departure date. 10% of total Trip cost.
- 44 Days to 30 Days of Departure date. 25% of the total trip cost
- 29 Days to 15 Days of Departure date. 50% of the total trip cost.
- 15 Days to 8 Days of Departure date. 75% of the total trip cost.
- 7 Days to Trip Departure date. 100% of the total trip cost.
- No Show . No refund.
Incase of government orders, harsh weather conditions , protests , landslides or any other unforseen circumstances , we work out the best possible alternate plans or trips/treks. At times even even certain activities are cancelled , the organization provides the best alternate but no refunds are provided.
If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), JustWravel will issue a trek voucher for the full amount and if possible will provide an alternate trek. The voucher can be redeemed upto same amount for the same trek or another trek in the next 365 days from the trek departure date.
If a trek or trip cannot be completed due to natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.). No refund would be provided.
Any extra expense coming due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), Will be beared by customer. Company will not be liable.
Cancellations policy will differ during the peak season and popular places.